Connect to INSIGHT webportal
To send scanner and other data to INSIGHT webportal, you need to connect your iOS devices to your INSIGHT account. Connect each device separately or multiple devices at the same, using either a single file or by simply scanning a QR code with your ProGlove scanners.
Connect a single device by scanning a QR code
An iOS device can be connected to INSIGHT webportal at any point in time by scanning a QR code from a particular level in the Devices section. The QR code resembles the staging certificate used by an iOS device to connect to a level (or sublevel) within the My Organization hierarchy on INSIGHT.
Important
This feature is available from INSIGHT Mobile (iOS) version 2.0.0.
Prerequisite: My Organization hierarchy defined with at least one level.
Log in to INSIGHT and select Devices.
After finishing the setup of your hierarchy in the My Organization panel, select the level or sublevel to which you want to connect your iOS devices by clicking it.
Open its action menu by clicking the three dots appearing directly on the desired level and select Connect via QR Code.
A modal displaying a QR Code will open. Scan the QR Code with your scanner, then wait a few seconds and refresh the Connectivity Devices list.
→ The iOS device connects to the INSIGHT webportal automatically and will be visible in the list of Connectivity devices under the selected level.
Connect multiple devices by scanning a QR code
Staging certificates allow you to connect multiple iOS devices to INSIGHT with a single file. Each staging certificate/template is related to a level in the My Organization hierarchy, under which connected devices will show when they are enrolled for the first time.
Prerequisite: My Organization hierarchy defined with at least one Level.
Log in to INSIGHT webportal and select Devices.
After finishing the setup of your hierarchy in the My Organization panel, select the level or sublevel to which you want to connect your Gateway Plus devices by clicking it. Then click the + Connectivity Devices button in the upper-right corner of main section or click the three dots next to the desired (sub)level and select + Connectivity Device.
Select INSIGHT Mobile (iOS) and click Next.
The modal window displays offering to Connect with one file for multiple devices and use a single staging certificate file across multiple devices. Click Next.
Note
If necessary, here you can switch and select Connect via individual files by clicking the button in the low left-hand corner.
Here you can select between generating a QR code or downloading the staging certificate. Click Scan QR to connect.
A modal window displaying a QR Code opens. Scan the QR Code with your scanner.
Click Close and then Done to complete the process.
→ The iOS devices connect to the INSIGHT webportal automatically and will be visible in the list of Connectivity devices under the selected level.
Connect multiple devices with a single file
Connect an entire fleet of iOS devices using a single file. The file represents a staging certificate and connects your devices to a selected level (or sublevel) within the My Organization hierarchy on INSIGHT.
Prerequisite: My Organization hierarchy defined with at least one level.
Important
This feature is available from INSIGHT Mobile (iOS) version 2.5.0.
Log in to INSIGHT webportal and select Devices.
After finishing the setup of your hierarchy in the My Organization panel, select the level or sublevel to which you want to connect your iOS devices by clicking it. Then click the + Connectivity Devices button in the upper-right corner of main section or click the three dots next to the desired (sub)level and select + Connectivity Device.
Select INSIGHT Mobile (iOS) and click Next.
The modal window displays offering you to Connect with one file for multiple devices. Click Next.
Note
If necessary, here you can switch and select Connect via individual files by clicking the button in the low left-hand corner.
Here you can select between generating a QR code or downloading the staging certificate. Click Download staging certificate.
A .fleet file is downloaded to your computer.
Click Done to complete the process.
→ The iOS devices connect to the INSIGHT webportal automatically and will be visible in the list of Connectivity devices under the selected level.
Connection status
There are five connection statuses:
Not Registered - The Connectivity device has been created using INSIGHT webportal or INSIGHT API via manual connection but the Provisioning file has not been downloaded or could not be created.
Registering - The Connectivity device has been created using INSIGHT webportal or INSIGHT API via manual connection, and the Provisioning file has been downloaded and placed on the device. The device is now trying to connect.
Disconnected - The Connectivity device has not been sending any messages for the last two hours.
Connected - The Connectivity device has been paired with a scanner at least once and has sent a message within the last two hours.
Unknown - The Connectivity device is in an undefined connection state.
Verify connection status
Always make sure your device is successfully connected to INSIGHT webportal. Follow the instructions listed below to ensure your iOS device has an active connection with ProGlove.
On INSIGHT webportal:
Log in to INSIGHT webportal and select Devices.
The Connectivity Devices list displays.
If registered, your device’s status displays in the Status column.
On INSIGHT webportal:
Connect your scanner to INSIGHT Mobile.
Scan a barcode.
Open INSIGHT webportal.
Select Devices.
The connected Scanners list displays.
If connected properly, your scanner’s status displays in the Status column.
