Windows 7 driver issue
When Microsoft stopped the Windows 7 support in January 2020, they released a package of updates. The latest update package should be compatible with the Gateway but in some instances (and if you have not updated the system) you might need to install the required Certum certificates manually.
The USB HID and USB HID + USB Mass storage integration works when the generic driver is automatically updated but fails on manual install.
To support the Windows 7 devices, you need to install a driver which identifies the VIP/PID combinations used and install the generic serial driver.
Before the latest update package, Windows 7 was causing an issue due to no root certificate authority to validate the ProGlove signed certificate.
Solution 1 - Update Windows 7
Install the Windows 7 2016 convenience update.
Reboot the device and let the Windows Updater install the rest of the updates
Important
Make sure to install the all the optional updates (you can skip the language packs.)
The device reboots multiple times. After the updates are installed, our catalog should be accepted automatically.
Solution 2 - Install the Windows 7 and Certum certificate manually
If solution 1 is not working you need to manually install the Windows 7 driver and the Certum certificate manually.
Download the Certum Network Certification Authority.
In the Windows Search, type
mmcand Run Command.The Console 1 window displays.
Under Menu, select Add/Remove Snap-in.
The modal Add or Remove Snap-ins window displays.
Under Available snap-ins, select Certificates and click Add.
The modal Certificates snap-in window displays.
Select Computer Account and click Next.
Select Local Computer and click Finish.
In the Add or Remove Snap-ins window, click OK.
Double-click on Certificates.
Right-click the Trusted Root Certification Authorities, click All Tasks and select Import.
Click Next.
Under File name, click Browse and select the Certum CA
CTNCA.crt.Click Next.
Under Certificate Store, leave the Trusted Root Certification Authorities.
Click Next and then Finish.
The certificate is imported successfully and displays in the right-hand part of the window.
Close the
mmcapplication. (no need to save the console)
Manual Windows 7 driver installation
If the generic driver does not install automatically, you need to do it manually from the Device Manager.
Prerequisite: You have requested the Windows 7 driver files from support@proglove.de
Open the Device Manager.
Under Other devices, double-click the CDC Serial.
The CDC Serial Properties window displays.
Click the Update Driver... button.
The Update Driver Software - CDC Serial window displays.
Click Browse my computer for driver software and select the folder where the catalog file is.
Select Include subfolders and click Next.
Click Install.
The driver installs.
Click Close.