Update scanner firmware using Gateway
Starting from Gateway firmware v1.2.0, you can use your Gateway to update the scanner’s firmware as well.
Starting from Gateway firmware v1.7.0, the firmware bundle contains the latest scanner firmware version.
Prerequisite: INSIGHT webportal account activated.
Configure firmware update
On INSIGHT webportal, under Configurations, select Device Configurations.
The list of existing configurations displays.
At the top right, click New Configuration icon to add a configuration.
Note
You can also click the three-dot menu next to an existing configuration to modify it.
Select Gateway, give your configuration a name and click Next.
Under Zero Touch Firmware Update, select Enable Zero Touch Firmware Update for one or both of the applicable firmware options.
Under Current Firmware Version and Target Firmware Version, select the desired versions.
Select When should the update happen:
On next reboot - The firmware updates when the scanner is inserted into the charger.
Immediately if available - The firmware updates as soon as uploaded to the scanner from the Gateway.
At the bottom of the page, click Next.
Assign a Name for the Configuration and select Save.
The modal Apply the Configuration via window displays.
Scan the configuration barcode or download the file to apply the configuration to the connected device and select Save.
Your configuration displays in the Configurations list.
Trigger the update
After the configuration is applied, either by scanning the configuration barcode or uploading the .proconfig file to the Gateway Mass Storage device, all scanners currently connected to the Gateway are updated to the target firmware one by one. Every newly connected scanner is also updated to the target firmware.
The maximum number of scanners that can be updated is 5 or fewer (set on INSIGHT webportal) and they are updated sequentially. Every time a scanner update starts, all three LEDs blink purple once.
Scanner Firmware Over-the-Air (FOTA) update times
ProGlove scanners support over-the-air firmware updates. Our scanners are equipped with bootloaders that confirm the signature of any new firmware and automatically initiate updates. There are three separate processes that happen with every firmware update: upload, swap/overwrite, and bootup. The total time for all processes to complete can differ depending on the Bluetooth Low Energy (BLE) connection speed, as well as scanner model and current firmware.
Upload time - Time required to upload the firmware from Connectivity Device (host) to scanner via BLE connection. This usually takes around 2 minutes, but depends on the BLE connection speed and can vary for each host device.
Swap/overwrite time - Time required for the scanner to swap/overwrite the new firmware and perform the update. Usually takes from 1-2 minutes.
Bootup time - Time required for the scanner to bootup after the update and be ready for use. This process can take from 3 seconds for non-display ProGlove scanners to 8 for MARK Display scanners.
Update from v1.x to v2.x
Due to the difference between major firmware versions, updating your scanners' firmware from v1.x to the latest version (i.e. v.2.x) happens in three phases:
Phase 1 - Special firmware 1 uploads to the scanner and installs on the next reboot.
Phase 2 - Special firmware 2 uploads to the scanner and installs on the next reboot.
Phase 3 - The latest firmware version uploads to the scanner and installs on the next reboot.
Important
If the scanner fails to reconnect automatically after a reboot, pair the scanner with the Gateway manually.
Uploading firmware versions is done as a background task and takes about 15 minutes to complete. Your workers can continue working using the current version while the scanner uploads the new one.
Installing firmware versions after a reboot takes about 30 seconds but prevents the scanner from being used during installation.
Depending on the selected option, the scanner installs the uploaded firmware version Immediately or On next reboot. To minimize the downtime in the worker’s schedule, we recommend you select a deployment option under When should the update happen.
Note
While the upload is in progress, the Scanner LED blinks purple.
Important
Upload takes up to 15 minutes. Do not disconnect the Gateway cable from the desktop during upload.
When should the update happen
In the Configuration File, you can select to deploy the firmware update Immediately if available or On next reboot.
The update Immediately if available option benefits you if you have all your devices in one level and want to quickly update them in bulk. It uploads the firmware image file from the Gateway to the scanner and immediately deploys and installs it on the scanner without delay.
The update On next reboot option (on charger, sleep mode, or manual reboot) benefits you if your devices are in multiple levels and you want to update them without spending resources or having workers’ downtime.
Note
Updating from v1.x to v2.x with the option On next reboot selected may take up to three shifts to complete the update because the scanner needs to reboot after each new firmware update.