ProGlove Documentation

All ProGlove scanners are cross-compatible with all of our wearable variations and charging stations.

Listed below are two quick options you can try if a LEO is not responding. If you prefer videos - don't miss our System Troubleshooting tutorial.

If neither solution works, please contact support@proglove.com, describe the problem, and include the serial number. We will get back to you as soon as possible.

Deviations may occur due to environmental influences and depending on the application. For a multi-shift operation (depending on the scan frequency) two scanners per workstation, used alternately, are sometimes necessary.

Open the app and scan the barcode to pair. The feature is called Scan2Pair.

Yes, we created barcodes to provoke the F-Keys. Please find the barcodes below:

If you have a defective device, try to reset the device and check out our Troubleshooting Handout.

If this does not resolve your issue, you need to provide us with the serial number of the defective device and a detailed description of the issue. Please send it to us using the Support Form or via email (support@proglove.com). The ProGlove Support Team will get back to you and provide an RMA as well as instructions how to send back defective devices.

How to send back devices. Print out the RMA and put it in a transport and fall-proof packaging together with the defective device. If you want to send more than one scanner you need to put the battery label on the parcel. In the instructions for the return shipment you will find a link to our DHL Tool so that you can create your own shipment label to send back the devices to ProGlove. We established this tool to provide you an easy and quick way to handle the return of your devices. This tool is very customer-friendly as you book a timeslot when the courier can pick up the parcel according to your personal availability. Due to the DIY shipment label you receive a tracking number and more transparency. Parallel to the process mentioned above, we will send you replacement devices as soon as we have the serial number and a defect description.

If your LEO shows signs of searching for a device only for a few seconds and stops flashing blue, it might mean it is automatically connecting to the device that it was paired with before. If you want to use this LEO with a new device, you need to go to the Bluetooth settings of the old paired device and remove the MARK/LEO scanner on it. Just like you would remove headphones from your paired devices. Afterwards, you can scan the pairing barcode and connect to the new device from its Bluetooth settings.

If the devices are being used by workers that do not have permission to access the settings Insight Mobile is a great solution for Android users. If you are not an Android user, we recommend to pair one LEO with one device.

Another option is using the Gateway, which provides easy pairing using its own pairing barcode.

Disconnect power to the charger and remove scanners from wearables before cleaning. Wait until the charger is completely dry before restoring power. It is acceptable to use disinfecting wipes with 70% isopropyl alcohol or disinfecting wipes designed for office/home use. Do not use disinfecting wipes designed for medical use, or those containing sodium hypochlorite (bleach) or abrasives.

Never submerge the scanner or charger in any cleaning agents. Avoid spraying cleaners directly on the scanner window. Apply gentle pressure with a wipe or cleaning cloth to minimize the risk of changes to the cosmetic appearance or functionality. Follow the cleaning procedure from the wipe manufacturer and wipe away any residual disinfectant after the prescribed contact time. Always allow the scanner and charger to dry completely before use. Over time, the use of disinfecting wipes may impact the cosmetic appearance of your scanners and chargers. This could include (but is not limited to) discoloration, residual material build-up, and surface paint finish bubbling.

ProGlove scanners are designed for use in industrial environments.  The MARK Display, MARK 2 standard, and MARK 2 mid range scanners are protected against dust and splashing water on all sides and have the IP54 protection classification usual in the industry according to DIN EN 60529.  The MARK Basic and LEO scanners, however, have an IP43 classification.