FAQs
- 1. How can I enable the iOS virtual keyboard for iPhone and iPad?
- 2. Can I disable a specific barcode symbology to avoid reading particular barcodes, and how?
- 3. How often do you release a new INSIGHT Mobile version or Gateway firmware?
1. | How can I enable the iOS virtual keyboard for iPhone and iPad? |
Follow the instructions listed here. | |
2. | Can I disable a specific barcode symbology to avoid reading particular barcodes, and how? |
You can disable one or more barcode symbologies in the Symbology settings within the Config tool. | |
3. | How often do you release a new INSIGHT Mobile version or Gateway firmware? |
We do our best to release at least one version per quarter. Check the Downloads menu for the latest firmware versions and What's New sections for each of our products to get the latest release notes. |
Need more help?
If you need additional information or help troubleshooting on a specific topic, please review the suggestions listed below for more details.
Check the section of a specific product within our documentation (i.e. Scanners, Gateway,Gateway Plus, INSIGHT Mobile (Android), INSIGHT Mobile (iOS), INSIGHT webportal, etc.) and review the FAQ page.
Try searching for a specific keyword and/or phrase to find more information or details on a specific feature or process.
Check for an FAQ paragraph within the pages/content related to a specific feature.
Review our video tutorials and try out the troubleshooting tips (found within scanner FAQ pages).
Perform a hard and/or factory reset of your devices (check question "What can I do if my MARK/LEO is not responding?" within scanner FAQs).
Try to capture (screenshot, video, device log files, etc.) the issue/behavior you are seeing.
In case you still need assistance, we welcome you to reach out to our Support team via the contact form in INSIGHT webportal or using the contact information provided below.
Phone:
EU: +49 89 26 35 00
US: +1 888 950 5304
Email:
INSIGHT webportal:
To fully understand the situation and offer the best possible solution as quickly as possible, our Support team will need serial number(s) of the device(s) you are using. In case a Gateway device is also included, follow the instructions listed here to retrieve the log files from your Gateway device and send it to our Support team along with the serial number(s) and a description of the issue.