Reset a Gateway device
Partial reset of Gateway using WAPI
If you do not want to interrupt mission-critical workflows or impose any problems in production, use the barcode below to do a partial and safe reset of your Gateway device, keeping your INSIGHT webportal connection (provisioning files), as well as your configuration settings.
This process will remove only the cache assets downloaded for performing Remote Updates.
Full reset of Gateway to factory settings
This is a necessary, last step for a complete reset and re-configuring of the device. However, it should be carefully considered in live, productive environments as it deletes all data, including provisioning files for network and other services, IoT endpoints and any third-party integrations.
Connect the scanner to the Gateway - see Connect Gateway.
Scan the QR code below:
All applied configurations and Wi-Fi connections are removed and the scanner disconnects. The Gateway disconnects from INSIGHT and restarts in about a minute.
Retrieve log files from your Gateway
In order to troubleshoot your Gateway device, you need to retrieve its log files.
To retrieve the log files, follow the steps described below. In case of any issues and to enable further investigations, we recommend sending this file to our Support team for reference.
Enable Mass Storage Mode on your Gateway device either by scanning the QR code with the connected scanner, or by applying a Device configuration → Mass Storage Mode.
Once the Gateway is visible as a on your computer as a storage device, access its files. You will find a Status folder, which represents the log files and holds all the log and device information.
Compress (zip) the Status folder and save it on your computer as a .zip file.
Forward the file to your ProGlove representative or send it directly to our Support team via email or the Support form in INSIGHT.