FAQs
This section contains answers to frequently asked questions about our wearables.
Index Trigger
- 1. How do I know which size to choose?
- 2. How long is the life span of an Index Trigger?
- 3. Is there a way to estimate the lifetime of the Index Trigger upfront?
- 4. What can be done to extend the life time of the Index Trigger?
- 5. Is there a warranty or guarantee on the Index Trigger?
- 6. Which variants are available for the Index Trigger?
- 7. Is it possible to clean or disinfect the Index Trigger?
- 8. Is it possible to use the Index Trigger in low temperature environments?
- 9. Is the Index Trigger PWIS*-free (e.g. silicone, wax or stripping agents)?
- 10. Release Variants
1. | How do I know which size to choose? | ||||||||||||||||||||||
The following table can give you a good estimate on the size somebody will need. Measurements are taken with bare hands, so if someone uses a glove you should consider adding a few mm or parts of an inch. This is a simple orientation and also the thickness of somebody’s hand is important. In the end - the opportunity to try on the wearable is best to understand the most comfortable form fit for the wearer. | |||||||||||||||||||||||
2. | How long is the life span of an Index Trigger? | ||||||||||||||||||||||
ProGlove wearables are rugged and specifically built for industrial environments. Nevertheless, the products should still be replaced regularly to ensure safe use, smooth operations and comfortable and ergonomic wear. The life span of the Index Trigger depends on use case conditions and treatment. Reported life spans (in 8h shifts) range from two dozen up to several hundred shifts. In tests with simulated industrial conditions, the product typically has the average life expectancy of 80 shifts (each 8 hours). Parameters that can influence the lifetime:
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3. | Is there a way to estimate the lifetime of the Index Trigger upfront? | ||||||||||||||||||||||
ProGlove has many years of experience in the use of wearable barcode scanners across a wide range of industries. Over this time, we have built solid reference data from many industries and use-cases, as well as an estimation tool, which can provide rough estimate of the life time that can be made based on certain use case parameters. However, the most reliable measurements is always to use the Index Trigger in the planned use case for the duration and scope of a POC project. Please contact your ProGlove representative or the service team for further information. | |||||||||||||||||||||||
4. | What can be done to extend the life time of the Index Trigger? | ||||||||||||||||||||||
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5. | Is there a warranty or guarantee on the Index Trigger? | ||||||||||||||||||||||
When your wearables do not withstand their estimated life span, we do provide you the opportunity to send in those defective wearables so that Quality Management can check them. Before you reach out to us please make sure that you are aware of the life span of the different wearables. You can find out about the life span by reading the answer to the question “How long is the life span of an Index Trigger?”, also on this page. If you are convinced that the wearable has not reached the life span, please use our Support Form to reach out. It's important to describe the use case (assembly, commissioning, etc.), how many shifts the wearable has been used, what defect can be observed and how many scans you trigger per shift. Our support will create an RMA and inform you about our shipment instructions so that you can send in your Wearables. | |||||||||||||||||||||||
6. | Which variants are available for the Index Trigger? | ||||||||||||||||||||||
The Index Trigger is available in 6 variants: Small, Medium and Large, for left hand and right hand orientation. There are 2 different packaging sizes: 3pcs and 10pcs per package. Upon request, ProGlove can provide Index Triggers which can be used in ESD protected areas. Please reach out to your ProGlove representative, to get further information or contact us via info@proglove.com.
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7. | Is it possible to clean or disinfect the Index Trigger? | ||||||||||||||||||||||
ProGlove wearables are not machine-washable or submersible. This is because gloves and wraps contain sensitive electronics in and around the scan trigger. The wearables are meant to be replaced periodically due to normal wear and tear. With care, it is possible to clean your wearables with minimal risk to the functionality. We recommend using a spray cleaner with 70% isopropyl alcohol or cleaning products designed for use on fabrics. The scanner clip should be cleaned with only 70% isopropyl alcohol as other chemicals may impact the structure of the clip over time resulting in the scanner coming loose from the clip when in use. Make sure your wearables are completely dry before using them again. Product functionality or appearance may be impacted due to the strength of the chemicals, application methods, contact time, or use of the glove after application. We do not recommend using harsh chemical cleaners and avoid submerging the glove or wrap in liquid or saturating or applying pressure to the area around the trigger. Because not everyone will follow exactly the same steps with the same cloths and cleaning agents that we tested in our lab, ProGlove disclaims all warranties and does not assume any liability with respect to the recommendations expressed here to keep your MARK barcode scanning system clean. Full blog post about sanitization of wearable barcode scanners can be found here: Barcode scanning basics: Keep your MARK System clean. | |||||||||||||||||||||||
8. | Is it possible to use the Index Trigger in low temperature environments? | ||||||||||||||||||||||
It is possible to use the Index Trigger in environments as low as -5°C (23°F). As the product contains glue there will be issues with the holding force of the closing mechanism underneath -5°C. ProGlove recommends using the Reel in extreme low temperature areas. Also the Hand Strap can be used down to -20°C (-4°F). | |||||||||||||||||||||||
9. | Is the Index Trigger PWIS*-free (e.g. silicone, wax or stripping agents)? | ||||||||||||||||||||||
Yes, the ProGlove Index Trigger are free from substances that might impair surface wetting in the coating process. The PWIS-free requirement is applied mainly in the automotive industry and in use-cases with surface finishing or painting processes. Products which exude or have attached to them substances like silicone, wax or stripping agents may not be used in production stages prior to the painting process, as contact with these substances gives rise to paintwork flaws. *PWIS = Paint-Wetting Impairment Substances; also known under LABS = Lackbenetzungsstörende Substanzen | |||||||||||||||||||||||
10. | Release Variants | ||||||||||||||||||||||
ProGlove is constantly working to improve the durability, comfort and feature set of the Index Trigger. Please feel free to contact us to discuss any topics or ideas you may have any time. Over the last few months, we have implemented the following updates:
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Hand Strap
- 1. Can the ProGlove Hand Strap be worn on both the left and right hands?
- 2. Can customers use their existing ProGlove scanners with the Hand Strap?
- 3. How long is the lifespan of the Hand Strap?
- 4. Can the ProGlove Hand Strap be worn by workers with different hand sizes?
- 5. Will the ProGlove Hand Strap fit a worker’s hand while wearing gloves?
- 6. Is it possible to use the Hand Strap in low temperature environments?
- 7. Is the Hand Strap PWIS*-free (e.g. silicone, wax or stripping agents)?
- 8. Is the ProGlove Hand Strap intended to replace the ProGlove Index Trigger?
- 9. What variants are available of the Hand Strap?
- 10. Release Versions
1. | Can the ProGlove Hand Strap be worn on both the left and right hands? | ||||||||||||
Yes, the Hand Strap is available in left and right hand versions. It is made using a stretchy Velcro band with step-less adjust-ability ensures the maximum fit to any hand size and shape. | |||||||||||||
2. | Can customers use their existing ProGlove scanners with the Hand Strap? | ||||||||||||
Yes. All ProGlove devices are mutually compatible, so you can use every scanner with every wearable (and chargers). | |||||||||||||
3. | How long is the lifespan of the Hand Strap? | ||||||||||||
ProGlove wearables are rugged and specifically built for industrial environments. Nevertheless, the products should still be replaced regularly to ensure safe use, smooth operations and comfortable and ergonomic wear. The lifespan of the Hand Strap is comparable to the lifespan of the Index Trigger and depends on use case conditions and treatment. Reported life span (in 8h shifts) range from two dozens up to several hundred shifts. In tests with simulated industrial conditions the product achieved average life expectancy of 60 shifts (each 8h). Parameters that influence the lifetime:
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4. | Can the ProGlove Hand Strap be worn by workers with different hand sizes? | ||||||||||||
The Hand Strap provides a flexible concept with stretchable and comfortable bands and several fixation options for a personalized fit for every user. Depending on hand size, the velcro band can be fixed on the band itself on different positions or on the back of the hand. The instructions how to put it on are available on the carrier carton of the product and the enclosed declaration note as well. Additionally, check out the Quick Start Video instructions and the Quick Start Guide below. | |||||||||||||
5. | Will the ProGlove Hand Strap fit a worker’s hand while wearing gloves? | ||||||||||||
The Hand Strap can be worn with or without a glove underneath. | |||||||||||||
6. | Is it possible to use the Hand Strap in low temperature environments? | ||||||||||||
It is possible to use the Hand Strap in temperatures as low as -20°C (-4°F) and up to +50°C (122°F). | |||||||||||||
7. | Is the Hand Strap PWIS*-free (e.g. silicone, wax or stripping agents)? | ||||||||||||
No, the ProGlove Hand Strap is not free from substances that might impair surface wetting in the coating process. However, the ProGlove Index Trigger provides this feature. *PWIS = Paint-Wetting Impairment Substances; also known under LABS = Lackbenetzungsstörende Substanzen | |||||||||||||
8. | Is the ProGlove Hand Strap intended to replace the ProGlove Index Trigger? | ||||||||||||
No, the Hand Strap is an additional wearable in the ProGlove portfolio in an effort to provide the perfect wearable for every user. Choosing between the Index Trigger and the Hand Strap will depend on the personal user preferences, safety requirements, and use-case characteristics which wearable makes more sense. Both the Hand Strap and the Index Trigger will be further improved and additional features added. | |||||||||||||
9. | What variants are available of the Hand Strap? | ||||||||||||
The Hand Strap is available in 2 variants: for left hand and right hand orientation. The package size is 10pcs per package. There is an additional 3pcs package, for testing purposes.
*before November 2022, G011-MIX-3 was provided only with Hand Straps for the right hand. | |||||||||||||
10. | Release Versions | ||||||||||||
ProGlove is constantly working to improve the durability, comfort and feature set of the Hand Strap. Please feel free to contact us to discuss any topics or ideas you may have any time. We have implemented the following relevant improvements in recent months:
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Reel
- 1. How can the user wear the Reel?
- 2. How long is the thread of the Reel and is it possible to have a longer cord?
- 3. Is it possible to clean or disinfect the Reel?
- 4. What variants are available of the Reel?
- 5. Release Variants
1. | How can the user wear the Reel? | ||||||||||
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2. | How long is the thread of the Reel and is it possible to have a longer cord? | ||||||||||
The thread of the ProGlove Reel is 120 cm / 47 in long. There are older revisions in the field with a thread length of 70 cm / 27 in. | |||||||||||
3. | Is it possible to clean or disinfect the Reel? | ||||||||||
It is acceptable to use disinfecting wipes with 70% isopropyl alcohol or disinfecting wipes designed for office/home use. Do not use disinfecting wipes designed for medical us or those containing sodium hypochlorite (bleach) or abrasives. Avoid spraying cleaners directly on the Reel pins. Apply gentle pressure with a wipe or cleaning cloth to minimize the risk of changes to the cosmetic appearance or functionality. Follow the cleaning procedure from the wipe manufacturer and wipe away any residual disinfectant after the prescribed contact time. Always allow the Reel to dry completely before use. Over time, the use of disinfecting wipes may impact the cosmetic appearance of your Reels. This could include (but is not limited to) discoloration, residual material build-up, and surface paint finish bubbling. Full blog post about sanitization of wearable barcode scanners can be found here: Barcode scanning basics: Keep your MARK System clean. | |||||||||||
4. | What variants are available of the Reel? | ||||||||||
The Reel is available in 2 packaging variants. Two pieces with or without lanyards.
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5. | Release Variants | ||||||||||
ProGlove is constantly working to improve the durability, comfort and feature set of the Reel. Please feel free to contact us to discuss any topics or ideas you may have any time. We have implemented the following relevant improvements in recent months:
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Need more help?
If you need additional information or help troubleshooting on a specific topic, please review the suggestions listed below for more details.
Check the section of a specific product within our documentation (i.e. Scanners, Gateway,Gateway Plus, INSIGHT Mobile (Android), INSIGHT Mobile (iOS), INSIGHT webportal, etc.) and review the FAQ page.
Try searching for a specific keyword and/or phrase to find more information or details on a specific feature or process.
Check for an FAQ paragraph within the pages/content related to a specific feature.
Review our video tutorials and try out the troubleshooting tips (found within scanner FAQ pages).
Perform a hard and/or factory reset of your devices (check question "What can I do if my MARK/LEO is not responding?" within scanner FAQs).
Try to capture (screenshot, video, device log files, etc.) the issue/behavior you are seeing.
In case you still need assistance, we welcome you to reach out to our Support team via the contact form in INSIGHT webportal or using the contact information provided below.
Phone:
EU: +49 89 26 35 00
US: +1 888 950 5304
Email:
INSIGHT webportal:
To fully understand the situation and offer the best possible solution as quickly as possible, our Support team will need serial number(s) of the device(s) you are using. In case a Gateway device is also included, follow the instructions listed here to retrieve the log files from your Gateway device and send it to our Support team along with the serial number(s) and a description of the issue.