ProGlove Documentation

No, they are not the same.

There is only one specific pairing barcode for Bluetooth Low Energy (BLE) that will set MARK Basic into the pairing mode, and it is the one displayed below. The LEDs will pulsate blue while MARK is searching for a host device.

Pairing via 868/915MHz:

The pairing barcode found on the top label of every Access Point is unique, and thus can only be used with that Access Point device.

Open the app and scan the barcode to pair. The feature is called Scan2Pair.

Additionally, you test if your scanner is able to charge and/or troubleshoot it in your charging station against the ones that have no issues to compare the behavior. See next Q&A.

If none of the suggestions work, please contact our Support team describe the problem, and include the scanner's serial number. We will get back to you as soon as possible.

Test if all charging slots in your charging station are working properly. Each slot has pins that need to make contact with the back of the scanner in order for it to charge. When you put a scanner into the charger, red LEDs should light up and a pulsating light will indicate charging. If you're using MARK Display, the charging progress is shown on its display. The LEDs will turn green when the scanners are fully charged. Troubleshoot each slot in your charging station against any unresponsive scanners but also against ones where you see no issues to confirm that all slots are functioning as intended.

Our recommendation is to first review the notes and steps provided as an answer to this question. You can also perform a Hard reset, then try turning it back on and put it in the charger to see if charging succeeds.

A so-called "Hard reset" of a device will reboot the device and make it restart, without removing the applied configurations and settings. Performing a Factory reset will reboot the device, but also reset it back to factory (default) settings and remove any applied configurations and settings.

Yes, we created barcodes to provoke the F-Keys. Please find the barcodes below:

To apply a configuration made in the Config tool, select the preferred option when saving your configuration. Depending on the type of Connectivity Device, you can either download a configuration file or scan a barcode with the connected scanner. For detailed instructions, see articles about creating and applying device configurations in the Configurations section.

Deviations may occur due to environmental influences and depending on the application. Therefore, for a multi-shift operation (depending on the scan frequency) two scanners per workstation are sometimes necessary, which are used alternately.

If you have a defective device, try to reset the device and check out our Troubleshooting Handout.

If this does not resolve your issue, you need to provide us with the serial number of the defective device and a detailed description of the issue. Please send it to us using the Support Form or via email. Our ProGlove Support Team will get back to you and provide an RMA as well as instructions how to send back defective devices.

How to send back devices. Print out the RMA and put it in a transport and fall-proof packaging together with the defective device. If you want to send more than one scanner you need to put the battery label on the parcel. In the instructions for the return shipment you will find a link to our DHL Tool so that you can create your own shipment label to send back the devices to ProGlove. We established this tool to provide you an easy and quick way to handle the return of your devices. This tool is very customer-friendly as you book a timeslot when the courier can pick up the parcel according to your personal availability. Due to the DIY shipment label you receive a tracking number and more transparency. Parallel to the process mentioned above, we will send you replacement devices as soon as we have the serial number and a defect description.

RMA stands for Return Merchandise Authorization. Also known as Customer Return Notification with a unique ID that is part of the return process described in the previous question.

If your MARK shows signs of searching for a device only for a few seconds and stops flashing blue, it might mean it is automatically connecting to the device that it was paired with before. If you want to use this scanner with a new device, you need to go to the Bluetooth settings of the old paired device and remove the MARK from it, just like you would remove headphones from your paired devices. Afterwards, you can scan the pairing barcode and connect to the new device from its Bluetooth settings.

If the devices are being used by workers that do not have permission to access the settings INSIGHT Mobile is a great solution for Android users. If you are not an Android user, we recommend to pair one MARK with one device.

Another option is using the Gateway, which provides easy pairing using its own pairing barcode.

Disconnect power to the charger before cleaning. Wait until the charger is completely dry before restoring power. Remove scanners from wearables before cleaning. It is acceptable to use disinfecting wipes with 70% isopropyl alcohol or disinfecting wipes designed for office/home use. Do not use disinfecting wipes designed for medical use, or those containing sodium hypochlorite (bleach) or abrasives.

Never submerge the scanner or charger in any cleaning agents. Avoid spraying cleaners directly on the scanner window. Apply gentle pressure with a wipe or cleaning cloth to minimize the risk of changes to the cosmetic appearance or functionality. Follow the cleaning procedure from the wipe manufacturer and wipe away any residual disinfectant after the prescribed contact time. Always allow the scanner and charger to dry completely before use. Over time, the use of disinfecting wipes may impact the cosmetic appearance of your scanners and chargers. This could include (but is not limited to) discoloration, residual material build-up, and surface paint finish bubbling.

Workers prefer ProGlove scanners. ProGlove scanners maintain speed and accuracy while documenting every step, all handsfree, providing a safer and more ergonomic working experience for your employees. For more details from an ergonomic study conducted by the Fraunhofer Institute for Manufacturing, Engineering and Automation (IPA) about the health effects of different barcode scanners, download the infographic sheets (English version / German version) or read our blogpost.

ProGlove scanners are designed for use in industrial environments and have the following IP protection classifications:

No. ProGlove scanners only use the Bluetooth Low Energy protocol and BLE does not support SPP mode. A similar integration path would be to use Android Intent API.

No. You apply the firmware updates when you are ready for them.

FOTA updates are remote updates of scanner firmware that you enable in INSIGHT webportal by using Device Configurations. The total time for all processes to complete can differ depending on the Bluetooth Low Energy (BLE) connection speed, scanner model and current firmware. Read more here.

You can disable one or more barcode symbologies, when using both INSIGHT Mobile and Gateway, in the Symbology settings within the Config tool.

The main cause of the problem is the natural swelling of the Lithium-Polymer batteries and insufficient space in the housing. Each battery starts to expand and deform after ~500 charging cycles. Reach out to our Support team via the Support form or email.

Your Gateway needs to use at least Gateway firmware 2.4.0. Create a device configuration in INSIGHT for Gateway, go to Integration and enable the POS toggle. Save and apply the configuration to your devices.

ProGlove scanners use BLE (Bluetooth Low Energy) to connect to a host device, but you can configure our Gateway as a Websocket or MQTT client to communicate with a Websocket server or MQTT broker respectively over Wi-Fi.