ProGlove Documentation

The INSIGHT Mobile (Android) app is a standalone application designed to deploy and support ProGlove scanners, as well as a seamless integration with your Android and web-based systems.

To download the INSIGHT Mobile (Android) app, Register and log in to your INSIGHT webportal account. Click the Downloads icon in the top-right corner to go to the Downloads page and get the latest version of INSIGHT Mobile (Android).

Download the INSIGHT Mobile .apk file to a desktop computer. Next, transfer the file to your Android device and start the application. The INSIGHT Mobile (Android) app will install automatically. For more detailed instructions, see here.

Open the application and scan the barcode to connect your scanner. The feature is called Scan2Pair.

Unfortunately there will not be a Windows version. However, to have the best experience with Windows devices, check out ProGlove Gateway as a plug-and-play solution for BLE connectivity.

You can find the list of supported scanning devices and tested Android devices here.

Check and sync the NTP (Network Time Protocol) between the networks/systems you are trying to connect, then try to provision your device again. If you are still seeing errors, contact our Support team using the Support form or email, or reach out directly to your ProGlove representative.

In some Android devices, turning off the location services also turns off the Bluetooth functionality. To have the same behavior in all devices, we have to set it up so that location services are turned on. However, we do not use or store any location data. To learn more, see Required permissions.

To learn about the necessary permissions, go to Required permissions.

Yes, you can use ProGlove scanners with your existing system. The INSIGHT Mobile (Android) app supports different types of integrations, facilitating seamless data transfer to your preferred cloud services. This ensures that ProGlove scanners can work within the framework of your existing organizational policies and data structures.

Visit this page for more information about the device and system requirements.

Review our video tutorials and try out the troubleshooting tips. You can also perform a hard and/or factory reset of your devices (check question "What can I do if my scanner is not responding?"). If this doesn't work, please reach out to our Support team via email or the INSIGHT contact support form.

For a list of supported symbologies, see Supported barcode symbologies.

You can disable one or more QR symbologies in the Symbology setting within the Config tool.

INSIGHT Mobile (Android) comes with a default configuration for quick and seamless integrations, but also offers extensive configuration capabilities. Visit the configuration section pages for more details.

Having a dynamic and session based pairing barcode offers the following advantages:

Make sure that:

Create a new Android configuration with a Workflow rule, activate "Button double-press" as a Trigger and select an operation as an Action.

AirWatch: Do not add anything to the launcher. Instead, add Custom Settings in the profile, and paste the following XML. This will add just the PG Work app.

<characteristic type="com.airwatch.android.androidwork.launcher" uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ec">
<parm name="CustomShortcuts"
value="{'CustomShortcuts':
 [{'name':'PG 
Work','pName':'de.proglove.connect','cName':'de.proglove.coreui.activities.PairingActivity'}]}"/>
</characteristic>

SOTI: Put this as the application you want to launch in the lockdown screen Launch://de.proglove.connect/de.proglove.coreui.activities.PairingActivity

All ProGlove's features are part of certain INSIGHT subscription plans. Go to your INSIGHT Account settings page, then switch to the Subscription tab to review the available plans and features included. Use the "Contact us" buttons in the page to directly request a change of your subscription plan or reach out to your ProGlove representative.

In general, it is possible to pair our devices with smart glasses from specific brands. If this feature is interesting or necessary for your use case, please contact us. There are two connection options:

No, there is no automatic actualization. As we do release new versions regularly, you can follow the new features that we introduce on our What's new on INSIGHT Mobile (Android) page, and can download the latest INSIGHT Mobile (Android) version from the Downloads section on INSIGHT webportal.

We need to grant you permissions to find and access our app on Google Play Store. Reach out to your ProGlove representative.

We try to release at least one version per quarter. Check the Downloads menu for the latest firmware versions and What's New sections for each of our products to get the latest release notes.

Log in to your INSIGHT webportal account and go to the Downloads section by clicking the icon in the top-right menu. Find the INSIGHT Mobile (Android) app, confirm you have read and accept the End-User License Agreement and click "download".

Additionally, you test if your scanner is able to charge and/or troubleshoot it in your charging station against the ones that have no issues to compare the behavior.

If none of the suggestions work, please contact our Support team describe the problem, and include the scanner's serial number. We will get back to you as soon as possible.