Skip to main content

ProGlove Documentation

FAQ

1.

How do I connect my scanner with INSIGHT Mobile (Android)?

Open the application and scan the barcode to connect your scanner. The feature is called Scan2Pair.

2.

How can I download the INSIGHT Mobile (Android) app?

To download the INSIGHT Mobile (Android) app, Register an account on INSIGHT webportal. Click the Downloads icon downloadicon.png in the upper-right corner to download the latest version of INSIGHT Mobile (Android).

3.

I do not want the worker to be able to play around with the settings of the Config App. How can I avoid this?

AirWatch: Do not add anything to the launcher. Instead, add Custom Settings in the profile, and paste the following XML. This will add just the PG Work app.

<characteristic type="com.airwatch.android.androidwork.launcher" uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ec">
<parm name="CustomShortcuts"
value="{'CustomShortcuts':
 [{'name':'PG 
Work','pName':'de.proglove.connect','cName':'de.proglove.coreui.activities.PairingActivity'}]}"/>
</characteristic>

SOTI: Put this as the application you want to launch in the lockdown screen Launch://de.proglove.connect/de.proglove.coreui.activities.PairingActivity

4.

Will the INSIGHT Mobile (Android) app work with all mobile Android and MARK devices?

You can find the list of supported scanning devices and tested Android devices here.

5.

Why can't I print the pairing barcode as it is possible with other manufacturer's SDK?

Having a dynamic and session based pairing barcode offers the following advantages:

  • Easier to maintain because no maintenance of physically printed barcodes is needed (e.g. when replacing or relocating your smartphone.)

  • Reduces the risk of unintentional connection with the wrong device. A connection with a BLE device is only happening when it is desired by the user. User has to actively create the pairing barcode and has to connect within one minute. Afterwards he has to initiate a new pairing barcode. Since a barcode cannot be printed somewhere it is impossible to connect to a "deprecated" pairing barcode.

  • Reduces unnecessary BLE traffic. Prevents scanning deprecated printed pairing barcodes that create unnecessary noise on 2.4 GHz band.

  • The device only scans BLE devices when the pairing barcode is displayed, thus optimizing the battery usage.

6.

The keyboard integration is not working as I don't see the data arriving in my input field. What can I do?

Make sure that:

  1. You activated the ProGlove virtual keyboard in INSIGHT Mobile

  2. The ProGlove virtual keyboard is set as default

  3. You used following Workflow Rule the pass the data to our virtual keyboard:

    • Conditions - Type: On Event, Event Type: Incoming barcode event

    • Actions in order - append (suffix), : Enter, Paste buffer with keyboard

7.

Why do location services need to be enabled to use the INSIGHT Mobile app?

In some Android devices, turning off the location services also turns off the Bluetooth functionality. To have the same behavior in all devices, we have to set it up so that location services are turned on. However, we do not use or store any location data. To learn more, see Required permissions.

8.

Is it possible to use ProGlove with Smart Glasses?

In general, it is possible to pair our devices with smart glasses from specific brands. If this feature is interesting or necessary for your use case, please contact us. There are two connection options:

  • USB HID implementation is mostly possible, but we have to check the respective devices first.

  • INSIGHT Mobile offers a more user-friendly connection. In this case, software adaptions might be required for your specific glasses model.

9.

Will there be a Windows version?

Unfortunately there will not be a Windows version. However, to have the best experience with Windows devices, check out ProGlove Gateway as a plug-and-play solution for BLE connectivity.

10.

Will INSIGHT Mobile automatically update or do I have to check for them manually?

No, there is no automatic actualization. As we do release new versions regularly, you can follow the new features that we introduce on our What's new on INSIGHT Mobile (Android) page, and can download the latest INSIGHT Mobile (Android) version from the Downloads section on INSIGHT webportal.

11.

Which permissions does INSIGHT Mobile require if we want to enable it through our device management system?

To learn about the necessary permissions, go to Required permissions.

12.

Which symbologies are supported by INSIGHT Mobile (Android)?

For a list of supported symbologies, see Supported barcode symbologies.

13.

Can I disable a specific QR symbology to avoid reading particular codes, and how?

You can disable one or more QR symbologies in the Symbology setting within the Config tool.

14.

How do I enable incoming barcode/double-trigger function on my ProGlove scanners? (for situations where you need to hide the keyboard, open a specific browser link or open the link from the scanned barcode on your Android device, trigger keycodes, etc.)

Create a new Android configuration with a Workflow rule, activate "Button double-press" as a Trigger and select an operation as an Action.

15.

How often do you release a new INSIGHT Mobile version or Gateway firmware?

We try to release at least one version per quarter. Check the Downloads menu for the latest firmware versions and What's New sections for each of our products to get the latest release notes.

16.

How do I get the INSIGHT Mobile (Android) app from Google Play Store to distribute it using an MDM system?

We need to grant you permissions to find and access our app on Google Play Store. Reach out to your ProGlove representative.

17.

I'm trying to provision my INSIGHT Mobile app but I keep getting errors. What am I doing wrong?

Check and sync the NTP (Network Time Protocol) between the networks/systems you are trying to connect, then try to provision your device again. If you are still seeing errors, contact our Support team using the Support form or email, or reach out directly to your ProGlove representative.

Need more help?

If you need additional information or help troubleshooting on a specific topic, please review the suggestions listed below for more details.

  • Check the section of a specific product within our documentation (i.e. Scanners, Gateway, INSIGHT Mobile (Android), INSIGHT Mobile (iOS), INSIGHT webportal, etc.) and review the FAQ page.

  • Try searching for a specific keyword and/or phrase to find more information or details on a specific feature or process.

  • Check for an FAQ paragraph within the pages/content related to a specific feature.

  • Review our video tutorials and try out the troubleshooting tips (found within scanner FAQ pages).

  • Perform a hard and/or factory reset of your devices (check question "What can I do if my MARK/LEO is not responding?" within scanner FAQs).

  • Try to capture (screenshot, video, device log files, etc.) the issue/behavior you are seeing.

In case you still need assistance, we welcome you to reach out to our Support team via the contact form in INSIGHT webportal or using the contact information provided below.

Phone:

  • EU: +49 89 26 35 00

  • US: +1 888 950 5304

Email:

INSIGHT webportal:

To fully understand the situation and offer the best possible solution as quickly as possible, our Support team will need serial number(s) of the device(s) you are using. In case a Gateway device is also included, follow the instructions listed here to retrieve the log files from your Gateway device and send it to our Support team along with the serial number(s) and a description of the issue.

In this section: