ProGlove Documentation

When your Wearables do not withstand their life span there is the possibility to send in those defective Wearables so that your Quality Management can check them.

Before you reach out to us please make sure that you are aware of the life span of the different Wearables. You can find out about the life span by reading the article “How long do the different Wearables last?”. Please also read the article “How can I prevent the Pins on the Wearables from damage?” to exclude other factors.

If you are convinced that the Wearable has not reached the life span and you are inserting/ abstracting the Mark correctly, please use the Support Form to write us.

We ask you to describe the use case (montage, commissioning, etc.), how many shifts the Wearable has been used, and how many scans you trigger per shift. Our support will create an RMA and informs you about our shipment instructions so that you can send in your Wearables.

If you are facing problems with damaged pins on your wearables as you can see in this picture below it is possible that the scanners are not inserted or abstracted correctly.

It is likely that you also notice that there are scratches from the pins on the back housing of the scanner, as you can see in the following picture.

This issue can be avoided by a change of user-behavior. It is important in which angle the scanner is inserted and abstracted from the fastening rail. If the scanner is inserted or abstracted in a very low angle, it rubs over the pins of the gloves and bends them, what can be seen by the scratches on the back housing. Therefore, you need to insert/abstract the scanner with a broader angle.

CORRECT: in this picture you can see how to insert the scanner correctly - with a broad angle:

CORRECT: in this picture you can see how to abstract the scanner correctly - with a broad angle:

WRONG: in this picture you can see how you should not insert the scanner- with a small angle:

WRONG: in this picture you can see how you should not abstract the scanner- with a small angle:

Our Wearables are rugged and specifically built for industrial environments. But they are also lightweight and easy to use. To ensure the best possible performance they should be replaced regularly:

ProGlove Standard Glove. The life span of this product depends on use case. In tests with industrial conditions the product achieved an average life expectancy of 5 - 10 shifts (each 8 hours).

ProGlove Index Trigger. The life span of this product depends on use case. In tests with industrial conditions the product achieved an average life expectancy of 25 - 60 shifts (each 8 hours).

ProGlove Reel. The life span of this product depends on use case. In tests with industrial conditions the product achieved an average life expectancy of 60 - 100 shifts (each 8 hours).

ProGlove wearables are not machine washable. These wearables are meant to be replaced periodically due to normal wear and tear.  This is because gloves and wraps contain sensitive electronics in and around the scan trigger. With care, it is possible to clean your wearables with minimal risk to the functionality.

We recommend using a spray cleaner with 70% isopropyl alcohol or cleaning products designed for use on fabrics. The scanner clip should be cleaned with only 70% isopropyl alcohol as other chemicals may impact the structure of the clip over time resulting in the scanner coming loose from the clip when in use. Allow wearables to dry completely before continuing use.

Product functionality or appearance may be impacted due to the strength of the chemicals, application methods, contact time, or use of the glove after application. We do not recommend using harsh chemical cleaners and avoid submerging the glove or wrap in liquid or saturating or applying pressure to the area around the trigger.

Because not everyone will follow exactly the same steps with the same cloths and cleaning agents that we tested in our lab, ProGlove disclaims all warranties and does not assume any liability with respect to the recommendations expressed here to keep your MARK barcode scanning system clean.

It’s also important to note that cleaning your ProGlove products may help to reduce the presence of viruses like COVID-19 but may not completely eliminate it. In addition to regularly cleaning your ProGlove scanning system and your wearables, we recommend wearing disposable plastic gloves below the ProGlove wrap or glove for an added measure of protection. Of course, wash your hands following government guidelines before and after each shift or break. Never touch your face with your hands unless they are freshly washed.

We want to inform you that our wearable "Palm Trigger" will soon be discontinued.

Until May 31st, 2020 the Palm Trigger can still be ordered and the stock should be sufficient until the end of 2020.

Why we came to this decision: We found out that our wearables "Palm Trigger" and "Index Trigger" cover the same use cases and in comparison, the Index Trigger is more popular. Our numbers clearly show that the Index Trigger is the preferred solution of our customers, as it is almost exclusively purchased. Also, in test phases it has been shown that the Index Trigger is preferred by the end users.

Based on this data, ProGlove has decided to stop production of the Palm Trigger. We at ProGlove see this as an opportunity to focus more on improving the Index Trigger to further develop the ergonomics, robustness and durability. Recently we have seen many positive changes, such as softer foam edges and the use of new textiles for more elasticity and comfort. In addition, the durability of the index trigger has been significantly improved by further development of the electronic components.

The Standard Glove is available in Sizes 7-10 (industrial standard size),comes in pairs with the Mount and Trigger on the left or right hand. It can be purchased in a 5 pairs Multi Pack.

The Palm Trigger and Index Trigger are available in Sizes Small, Medium and Large, with the Mount and Trigger on the left or right hand.

Both versions can be purchased in a 3 pieces Multi pack. The Index Trigger is also available in a 10 pieces Multi pack.