ProGlove Documentation

FAQ

1.

How do I connect my scanner with Insight Mobile?

Open the app and scan the barcode to pair. The feature is called Scan2Pair.

2.

How can I download the Insight Mobile app?

To download Insight Mobile, Register an account on Insight Webportal. Under Resources, go to the Downloads section and download latest version of Insight Mobile (Android).

3.

I do not want the worker to be able to play around with the settings of the Config App. How can I avoid this?

AirWatch: Do not add anything to the launcher. Instead, add Custom Settings in the profile, and paste the following XML. This will add just the PG Work app.

<characteristic type="com.airwatch.android.androidwork.launcher" uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ec">
<parm name="CustomShortcuts"
value="{'CustomShortcuts':
 [{'name':'PG 
Work','pName':'de.proglove.connect','cName':'de.proglove.coreui.activities.PairingActivity'}]}"/>
</characteristic>

SOTI: Put this as the application you want to launch in the lockdown screen Launch://de.proglove.connect/de.proglove.coreui.activities.PairingActivity

4.

Does Insight Mobile work with all mobile Android and MARK devices?

You can find the list of supported scanning devices and tested Android devices here.

5.

Why can't I print the pairing barcode as it is possible with other manufacturer's SDK?

Having a dynamic and session based pairing barcode offers the following advantages:

  • Easier to maintain because no maintenance of physically printed barcodes is needed (e.g. when replacing or relocating your smartphone.)

  • Reduces the risk of unintentional connection with the wrong device. A connection with a BLE device is only happening when it is desired by the user. User has to actively create the pairing barcode and has to connect within one minute. Afterwards he has to initiate a new pairing barcode. Since a barcode cannot be printed somewhere it is impossible to connect to a "deprecated" pairing barcode.

  • Reduces unnecessary BLE traffic. Prevents scanning deprecated printed pairing barcodes that create unnecessary noise on 2.4 GHz band.

  • The device only scans BLE devices when the pairing barcode is displayed, thus optimizing the battery usage.

6.

The keyboard integration is not working as I don't see the data arriving in my input field. What can I do?

Make sure that:

  1. You activated the ProGlove virtual keyboard in Insight Mobile

  2. The ProGlove virtual keyboard is set as default

  3. You used following Workflow Rule the pass the data to our virtual keyboard:

    • Conditions - Type: On Event, Event Type: Incoming barcode event

    • Actions in order - append (suffix), : Enter, Paste buffer with keyboard

7.

Why do location services need to be enabled to use the Insight Mobile App?

In some Android devices, turning off the location services also turns off the Bluetooth functionality. To have the same behavior in all devices, we have to set it up so that location services are turned on. However, we do not use or store any location data. To learn more, see Required permissions.

8.

Is it possible to use ProGlove with Smart Glasses?

In general, it is possible to pair our devices with smart glasses from specific brands. If this feature is interesting or necessary for your use case, please contact us. There are two connection options:

  • USB HID implementation is mostly possible, but we have to check the respective devices first.

  • Insight Mobile offers a more user-friendly connection. In this case, software adaptions might be required for your specific glasses model.

9.

Will there be a Windows version?

Unfortunately there will not be a Windows version. However, to have the best experience with Windows devices, check out ProGlove Gateway as a plug-and-play solution for BLE connectivity.

10.

Will Insight Mobile automatically update or do I have to check for them manually?

No, there is no automatic actualization. As we do release new versions regularly, you can follow what new features are introduced on our Release notes v1.11.0 page, and can download the latest Insight Mobile (Android) version from the Downloads section on Insight Webportal.

11.

Which permissions does Insight Mobile require if we want to enable it through our device management system?

To learn about the necessary permissions, go to Required permissions.

12.

Which symbologies are supported by Insight Mobile?

For a list of supported symbologies, see Supported barcode symbologies.

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