FAQs
- 1. How does the return process of defective devices look like?
- 2. What is the difference between Gateway and Access Point?
- 3. What can I do if the Gateway is not responding?
- 4. How do I connect an end device to the Gateway?
- 5. Can I update the firmware of connected scanners via the Gateway?
- 6. Can I use Gateway with MARK Display?
- 7. Can I connect the Gateway to my system directly using Wi-Fi or Ethernet ?
- 8. Where can I change Gateway settings (e.g. keyboard language, data manipulation)?
- 9. Is connection via RS-232 possible to my end device?
- 10. How do MARK and Gateway communicate with each other?
- 11. Where can I find additional information on Gateway?
- 12. What is the maximum transmission range from MARK to Gateway?
- 13. Is it possible to pair multiple scanners to a single Gateway?
- 14. What is the ProGlove Streams API?
- 15. Do Gateways interfere with each other?
- 16. Can I send the information from one Gateway to several terminals?
- 17. For which use cases is the Gateway made?
1. | How does the return process of defective devices look like? |
If you have a defective device, we recommend trying to reset the MARK or Access Point. You can check out the article What can I do if MARK 2 is not responding? and the Troubleshooting Handout. If this does not resolve your issue, send us the serial number of the defective device and a detailed description of the issue to support@proglove.de. The ProGlove Support Team will get back to you and provide an RMA as well as instructions how to send back defective devices. | |
2. | What is the difference between Gateway and Access Point? |
There are a couple of differences between the two devices. The data transmission between MARK and Gateway is based on Bluetooth Low Energy and not on Sub 1 GHz. BLE allows a broader, bilateral exchange of data. This opens up the options for a wide variety of new features such as Multipairing, Advanced Worker Feedback, MARK Display integration, and connectivity to ProGlove Insight. Also, there is a different Configuration Tool that can be found in the ProGlove Insight. | |
3. | What can I do if the Gateway is not responding? |
You can reset the Gateway by following the steps here or contact our support at support@proglove.com. | |
4. | How do I connect an end device to the Gateway? |
Your end device can be connected via USB HID, USB CDC and the ProGlove's Streams API via USB. | |
5. | Can I update the firmware of connected scanners via the Gateway? |
Yes, you can. To learn how, see Update scanner firmware using Gateway. | |
6. | Can I use Gateway with MARK Display? |
Yes, the Gateway can be used to integrate MARK Display using the Streams API. | |
7. | Can I connect the Gateway to my system directly using Wi-Fi or Ethernet ? |
The Gateway works best when used via USB. If this is your preferred way of integration, please contact support@proglove.com. | |
8. | Where can I change Gateway settings (e.g. keyboard language, data manipulation)? |
You can customize settings in the configuration file on Insight Webportal. | |
9. | Is connection via RS-232 possible to my end device? |
If this is your preferred way of integration, please contact support@proglove.com. | |
10. | How do MARK and Gateway communicate with each other? |
They communicate via Bluetooth Low Energy (BLE). | |
11. | Where can I find additional information on Gateway? |
You can find the full Gateway documentation here. | |
12. | What is the maximum transmission range from MARK to Gateway? |
The maximum transmission range from MARK to Gateway is 30-40 m (100-130 ft). This number may decrease in industrial environments (e.g. due to walls, metal shelving, machines etc.) | |
13. | Is it possible to pair multiple scanners to a single Gateway? |
Yes, it is. Once everything is set up correctly, it is possible to pair up to five scanners. Also, you can limit the number of scanners that can be paired with the Gateway. | |
14. | What is the ProGlove Streams API? |
It is a bi-directional text-based communication protocol for the deeper integration of the Gateway into the customer system. It is used to enable features like Multi-pairing, Worker Feedback, MARK Display integration, Scan Engine blocking, and Button Features. | |
15. | Do Gateways interfere with each other? |
No, Gateways do not interfere with each other. | |
16. | Can I send the information from one Gateway to several terminals? |
No, this is not possible. It is just feasible to have one Gateway per terminal but up to five MARKs per Gateway. | |
17. | For which use cases is the Gateway made? |
Independent from the operating system, the Gateway was primarily designed to upgrade stationary use cases in the logistic and automotive sector. |